Green & Brown Ltd at 2 Jubilee Way, Wakefield

Contacts

Phone:
+44 1924 481710

Address:
2 Jubilee Way, Wakefield, England WF4 4TD

Categories:
General contractor  

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Reviews

• ★ ☆ ☆ ☆ ☆

  17.12.2017

  Carla Mckay
  The level of service for Poles Direct is unbelievably bad. I put an order for 3 curtain poles I needed in a hurry on March 1st. Delivery was promised within 1-2 working days. I finally received 2 of the poles on 13th March. I have still not received the third pole. I have telephoned the customer service team over eight times. They were polite but unable to enlighten me as to why there has been this unacceptable delay. I asked to speak to the Poles Manager William Mitchell but he 'hasn't had time' to call me. It took a review on Trust Pilot this afternoon to prompt a call finally from the customer liaison manager Jenny O'Brien apologising and saying she will look into the matter. At last somebody who seems capable - if only I had known of her existence earlier. I am also writing to the Managing Director of the company, Darren Green. Companies like this need to learn about communication skills and inter-departmental liaison at the very least.

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